The wedding couple has put their trust in Journeys to plan a successful destination wedding for them. They requested our assistance to book and manage every reservation so they can focus on the details with the wedding planner.  We want everyone to have an incredible experience. Only rooms booked through Journeys will count towards the couple’s wedding events and amenities. They have asked that you book through Journeys to make this event the celebration they had intended. You're welcome to reach out when you are ready to book if it's beyond the booking deadline and we will be happy to assist in obtaining a room should the resort have availability. 

Booking your room:

What steps do I need to take to book my room?
   1. Select a room from the options below along with your exact travel dates. Please include the full legal names of all guests staying in the room as they appear on their passports (or will appear--passport numbers aren't required to book). Please verify all of your info, dates prior to submitting.  Please ensure that you include the cell number that you will have with you on the vacation so that the transfer company can communicate with you if necessary.

2. Submit the reservation form. Please note this doesn't book the vacation & charge your card.  It just sends the info over to the Journeys Team and your reservation will be emailed to you within 3 business days for review and approval PRIOR to placing your deposit.  It's best if you include your credit card info in your reservation form so that you don't have to fill out a payment form right after.  Your card will not be charged until all guests using separate credit cards approve their invoice.
 

3. The invoice will be sent to you for final approval within 3 business days of submitting the form. Please approve the invoice the same day, which authorizes your non-refundable deposit for the room.  Your room isn't reserved until the deposit has been placed.
 

4.  If the room you want is no longer available, please select "other" & place a note in the comments indicating the room that you want.  It will be requested from the resort which typically takes about 10 business days.  Once it's confirmed you will receive an invoice to review/approve.
 

5.  The cost of the travel insurance is due at the time of deposit if you're purchasing this option and is in addition to your deposit for the resort.  A quote will be sent once your reservation is set up so that you can see the pricing & policy prior to purchasing.

What do I do if I don’t receive an invoice to review?
Please check your spam for an email from Journeys.  If you still don’t see it, please contact us.
 

What if I’m sharing a room with someone else and we want to use different credit cards for payment?
If guests sharing a room are paying with a separate credit card, each guest should fill out their own form & indicate the name of their roommate(s) in the notes section. 

Can I request a king or a room with two double beds?
If your room category name specifies the bedding (ex. Jr Suite King or Jr Suite Double), then you will get that type, but many room categories don’t specify.  We note your special requests for bedding, which you will see indicated on your invoice.  Ultimately the resort assigns those upon check-in.

What happens if the room category or travel dates I want aren’t available to book?  Can I book a room not in the room block? 
Yes, we will be happy to request the room from the resort, which will take approximately 10 business days.  As long as the resort has the room available, they will typically turn the room over to the group.  It just takes a little time for them to do the transfer and load it in our system, so we can book it for you.

Can we get all of our rooms together?  
We always request that our groups are placed close together, but the resort doesn’t guarantee it.  Rooms are assigned upon arrival at the resort.

Can I do a payment plan?
Anytime you want to make a payment towards your reservation, please fill out this payment form & your payment will be processed within 3 business days.

Is this invoice total for just me or everyone in my room?  
The invoice total is for everyone in the room.  It is each guest's responsibility to keep track of what they owe for their portion of the room and submit their payments accordingly.

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What happens if my roommate cancels?  Does the cost of my room change? 

Yes, it does.  If there were two adults in the room, the cost will go from a double to a single rate.

Can I add someone later? Can I change names?  
Changes can be made up until final payment.  A $50 non-refundable change fee is assessed for each change made to the reservation.

Can extra rooms be added at the same rate for last-minute guests?  
Rooms will be offered at the group rate until the booking date.  At that point, the rooms will be released back to the resort, but if you decide to book after the booking deadline, we’re happy to request the room for you so that you’re included with the group.  The pricing/availability will be at the current rates.
 

Can guests from outside of the US book through the group? 
Yes, but they will pay the US rates offered for the group.
 

What happens if I have to cancel?
Your deposit is non-refundable and after your final payment date, the payment in full is non-refundable.  Travel insurance is highly recommended to help protect your vacation investment.

Air, Transfers, Travel Insurance:
 

Do you book air? 
The couple has chosen to set up a room block. If we did group air, all guests would need to be on the same plane, on the same dates and from the same location. Because we know guests appreciate flexibility, we leave the air off.  Approximately two months prior to travel, your travel consultant will request your airline schedule from you.
 

Does my package include airport transfers while in the destination? 
Roundtrip airport transfers (the ride between the airport and hotel) are a service we include with your room package. To confirm this service for you, we must submit a complete list of passengers and flights to the transfer company at least 60 days prior to travel. We will be sending you emails about this so you can submit your flight itinerary to us. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out. Deviations to dates and vehicle upgrades are available for an additional cost. 
 

Travel Insurance--Do I need that?
This coverage is highly recommended, especially when traveling internationally. The resort won't refund you because of flight delays/cancellations, illness, and other miscellaneous reasons.  A "Cancel Anytime" policy will be offered that will allow you to cancel for a non-covered reason and provide an 80% refund.
A quote will be provided once your reservation form is submitted. The quote & policy info will be sent to you for review prior to receiving the invoice. Once insurance is purchased, it is non-refundable.  If you have specific questions regarding coverage, please contact the insurance company directly.

Passports & Entry/Exit Requirements:
 

What documentation do I need to travel?  Do I need it to book my room?
Everyone including children need a valid passport book to travel with at least six months left prior to the passport expiration.  It is not necessary to have your passport at the time of booking; however, you should apply for it immediately.
 

Do I have to have a covid test entering the destination? 
If you’re traveling to Mexico or the Dominican Republic a Covid test is not required to enter.  If you are traveling to another country, please check their tourism website for the required testing protocol.  Please note this information is subject to change at any time, so it's best to start monitoring it about a month from your travel date.
 

Do I have to have a covid test when leaving the destination? 
Per the CDC guidelines, all travelers returning to the US must have a valid Covid test within three days of returning.  Please refer to your resort’s website for these details.  
 

Resort:

What extras are not included?
Tours, departure taxes for Mexico & Costa Rica (usually about $10-15 per person payable at the airport), checked baggage fees for airlines, tips for airport transfers, room service, baggage handlers and tours, spa, etc.
 

Do I need to tip since I’m staying at an all-inclusive?
Tipping is technically included, but it’s always great to tip for great service. Be prepared by bringing small bills with you so you have plenty of money for tips.  Here are some more details:  https://www.journeystravelinc.com/post/do-i-need-to-tip-at-an-all-inclusive-resort

 

What types of events are occurring for the wedding?  What's the dress code for the wedding?

Please contact the wedding couple for these details.
 

What is the dress code? 
It’s best to check the resort’s website for dress code requirements under the restaurant section.  Some restaurants may require pants and closed-toed shoes for men.
 

Do I need to exchange money?
No, US dollars are accepted throughout the destination.